In 2011, four workshops with management representatives of both airport and police were held. During those, managers set up a common ProMES System consisting of six objectives and eleven indicators.
• Objective “Productivity”: Indicator “Mean throughput of passengers per hour”
• Objective “Security”: Indicator “Knowhow of Security Officers”
Particularly helpful were the consensus-oriented moderation technique used for ProMES and the quantification of priorities that could be visualized through the development of contingencies. A task force group, led by the police’s internal research & development team and consisting of airport and police representatives, now takes care of regular feedback sessions. As the system serves as a general “cockpit” on an abstract level, productivity increases are to be expected less prominent and slower than in other ProMES projects where indicators can be influenced directly by work groups.
Not all indicators are currently available for measurement. As an example, the chart shows quarterly results (2011) for the indicator “Knowhow of Security Officers”. Here, productivity visibly increased by 127% within one year.